Returns & Exchanges

Returns and Exchanges Policy

Effective date: 2026-10-10

Return and Exchange Period

Please contact us within 7 days from receipt of your order for eligible size exchanges, defective items, or wrong item concerns.

Size Exchange

Size exchange may be allowed when the item is unused, clean, complete, and returned with original packaging, labels, tags, manuals, and accessories, subject to stock availability.

Customers are encouraged to check the size guide before ordering. If unsure, message us before payment so we can help with fit guidance.

Defective or Wrong Item

If you received a defective item or the wrong item, contact us within 7 days with your order code, clear photos or videos, and a short description of the issue.

Item Condition Requirements

• Item must be unused, unwashed, and clean
• Original packaging, tags, labels, and accessories must be complete
• Item must not show signs of wear, odor, stains, damage, or misuse
• Proof of purchase or order code is required

Hygiene Items

For hygiene and safety reasons, opened or used socks, stockings, insoles, and similar hygiene-sensitive items are not returnable unless defective or the wrong item was delivered.

How to Request a Return or Exchange

• Message us through /contact or email our official chat channels
• Provide your order code
• Send clear photos or videos of the item and packaging
• Wait for our return or exchange instructions before sending anything back
• Pack the item securely once approved

Refunds

Approved refunds are processed through the original QR payment channel where possible. We may request details needed to verify the original payment and process the refund securely.

Non-Returnable Cases

• Change of mind after the item has been used
• Incorrect size chosen without eligible exchange request
• Items damaged by misuse, improper washing, or normal wear and tear
• Items with missing packaging, tags, labels, or accessories
• Opened hygiene-sensitive items unless defective or wrong item was delivered